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Helionia

AI receptionist for your business

Never miss a customer call.

Helionia answers your calls 24/7 — taking messages, booking appointments and transferring the calls that need a person. It makes outbound calls too, so follow-ups and reminders actually happen.

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Incoming call Answered by Helionia

New customer inquiry

Outside office hours

Caller

Hi — do you have any availability this week?

Helionia

Good afternoon. How can I help?

Where the call can go next

  • Appointment booked
  • Message taken
  • Call transferred
Illustration of how a Helionia call is handled. Not a product screenshot.

Your customers call when it matters.

You cannot always stop what you are doing to answer the phone. Helionia can handle incoming calls while you are with a customer, out on a job, after hours or simply unavailable.

  • 24/7 availability

    Calls can be answered outside normal office hours, on weekends and during holidays.

  • Fewer missed opportunities

    New inquiries do not have to disappear into voicemail before anyone hears them.

  • Less interruption

    Let your team stay focused on the work in front of them while routine calls are handled.

Features

More than an answering machine.

A voicemail box records a problem. Helionia can take the next step on the call while the customer is still on the line.

While the caller is on the line

  • Answers every call, 24/7

    Evenings, weekends and holidays included. Callers reach a professional voice instead of a voicemail box.

  • Answers routine questions

    Configure it with your services, hours, location and procedures so the questions you hear every day get a proper answer.

  • Speaks English and French

    Calls are handled in English and French, along with a range of other languages, and it can switch when a caller does.

  • Screens spam and nuisance calls

    Robocalls and cold sales calls get filtered out instead of interrupting whoever is nearest the phone.

  • Handles several calls at once

    A busy spell does not put people in a queue or give them a busy signal. Multiple callers can be answered at the same time.

  • Follows your call-handling rules

    You decide what gets handled on the spot, what gets escalated and how it is said. Helionia works inside those instructions.

What the call turns into

  • Takes detailed messages

    Captures who called, why they called and the details your team needs to pick it up properly.

  • Books appointments

    With a supported scheduling integration connected, Helionia checks availability and books the caller a time while they are still on the phone.

  • Transfers to the right person

    Passes the caller to a person, a department or another number when the call needs someone on your team.

  • Texts customers back

    Where messaging is enabled for your account, Helionia can send and reply to texts — a booking link or an address, without anyone chasing a callback.

  • Recordings, transcripts and summaries

    Every call is written up. Read the summary when you want the gist, or the transcript when the exact wording matters.

  • Notifications and call analytics

    Hear about calls by email or text as they happen, and review volumes, durations and outcomes in your account.

Outbound calls

Helionia calls out, too.

Answering the phone is half the job. The same receptionist can work through a list of contacts and make the calls nobody on your team gets around to.

You provide the contacts and say what the call is for. Helionia makes the calls and reports back on each one, so you can see who was reached and what they said. Outbound calls draw from the same monthly minutes as the calls you receive.

What businesses use it for

  • Following up on quotes and enquiries that went quiet
  • Reminding customers about upcoming appointments
  • Qualifying new leads before they reach your team
  • Confirming details and collecting missing information
  • Checking back in with past customers
Outbound Calls made by Helionia

  • Appointment reminder

    Confirmed for Thursday, 2:00 PM

  • Quote follow-up

    Asked for a call back on Monday

  • New lead

    Qualified and passed to your team

Each call comes back with an outcome, a summary and a transcript.

Illustration of outbound call results. Not a product screenshot.

How it works

Set it up once. Let Helionia answer.

  1. 1

    Tell Helionia about your business

    Set your greeting, business details, hours, common questions and call-handling preferences.

  2. 2

    Connect the tools you use

    Link supported calendars, scheduling tools or business systems where that fits your workflow.

  3. 3

    Route your calls

    Point your business calls to Helionia using the setup provided for your account.

  4. 4

    Stay informed

    Review calls, messages, appointments and activity whenever it suits you.

Integrations

Works with tools your business already uses.

Connect Helionia to supported scheduling, calendar, CRM and business tools so a phone call can lead directly to the next action — and get told about it wherever your team already works.

Calendars and scheduling

  • Google Calendar
  • Outlook Calendar
  • Calendly
  • Cal.com
  • Acuity Scheduling

Business systems and CRM

  • Jobber
  • HubSpot
  • Square
  • Shopify
  • WooCommerce
  • QuickBooks

Notifications and automation

  • Email
  • SMS
  • Slack
  • Zapier
  • Webhooks

Integration availability may vary by workflow.

Who it is for

Built for businesses that depend on the phone.

  • Home services

    Capture new jobs while your crew is on site and cannot stop to take a call.

  • Professional services

    Handle first inquiries and route callers to the right person on your team.

  • Clinics and practices

    Help callers with routine questions and appointment requests during busy periods.

  • Property management

    Answer tenant and prospective-renter calls consistently across your properties.

  • Restaurants

    Take common inquiries and reservation-related calls where that workflow is configured.

  • Local service businesses

    Stay reachable without hiring another person simply to answer every call.

Pricing

Straightforward pricing.

One plan, a 5-day free trial, and a clear rate for anything beyond your included minutes.

Business

CA$299 / month

Included minutes
500 per month
Additional usage
CA$0.45 per minute
Free trial
5 days
Start your 5-day free trial

Calls you receive and calls Helionia makes draw from the same 500 included monthly minutes. Additional usage is billed at CA$0.45 per minute.

What is included

  • 24/7 AI receptionist
  • 500 minutes included each month
  • Inbound and outbound calling
  • Message taking with transcripts and summaries
  • Appointment booking with supported integrations
  • Call transfers to your team
  • Spam and nuisance call screening
  • English and French call handling
  • Business-specific setup
  • Call activity, history and analytics

A missed call should not mean a missed customer.

When nobody answers, a caller may simply move on to the next business. Helionia gives you another way to stay responsive — without needing someone sitting beside the phone all day.

FAQ

Questions, answered.

What is Helionia?

Helionia is an AI receptionist service for businesses. It answers your incoming calls and carries out the call-handling tasks you configure, such as taking messages, answering routine questions, helping callers book appointments and routing calls.

Does Helionia answer calls 24/7?

Yes. Helionia can answer calls around the clock, according to the setup you configure for your business.

Can Helionia book appointments?

Yes, when a supported scheduling or calendar integration is connected and configured for your account. Helionia can then check availability and help the caller book a time.

Can callers still speak with a person?

Yes. Helionia can route or transfer calls to your team according to the call-handling rules you configure, where that workflow is enabled for your business.

Can Helionia make outbound calls?

Yes. Helionia handles calls in both directions. You provide the contact list and say what the call is for — following up on a quote, reminding someone about an appointment, qualifying a new lead or checking back in with a past customer — and Helionia makes the calls and reports the outcome of each one.

Can Helionia send and reply to text messages?

Yes, where messaging is enabled for your account. Helionia can text customers back and hold a two-way conversation by message, which is useful for sending a booking link or an address without waiting for a callback.

What languages can Helionia handle?

Calls are handled in English and French, along with a range of other languages, and Helionia can switch language when a caller does.

What happens to spam and robocalls?

Helionia screens incoming calls and filters out spam and automated sales calls, so those never reach your team.

What if several people call at the same time?

Helionia can answer multiple calls at once, so callers are not held in a queue or given a busy signal during a busy spell.

Do I get recordings and transcripts?

Yes. Calls are available in your account with a recording, a written transcript and a summary, along with call volumes, durations and outcomes.

How many minutes are included?

500 minutes per monthly billing cycle.

What happens after 500 minutes?

Additional usage is billed at CA$0.45 per minute.

Do outbound calls use my included minutes?

Yes. Calls you receive and calls Helionia makes draw from the same 500 minutes each billing cycle, and anything beyond that is billed at CA$0.45 per minute.

How long is the trial?

The free trial runs for 5 days.

Can I customize how calls are handled?

Yes. The receptionist is configured around your business information, your greeting and your call-handling preferences.

Ready to stop sending customers to voicemail?

Set up Helionia and give your business a receptionist that is ready when your customers call.

Start your 5-day free trial